|Apparently their phones, email and cust service don't work.|
The perfect stop for moms that want to remember life before yoga pants. A grown up world without being old fogey; chic clothes for cool working women, which I kinda sorta am, I guess.
I completely understand that many consider LOFT the discounted, cheapo version of Ann Taylor. But let's be real here: it's not cheap. It's not Bergdorf's, but it's no Target or Walmart either. It costs a butt load more than H&M which has equally chic clothes, but with a hip factor through the roof. Unfortunately, H&M pants haven't been made for hips that birthed 4 kids. (Ew, I said birthed. That's just wrong.)
Every so often I grab my coupons and venture into LOFT. The ladies are nice, they smell good, and haven't given me that 8th-grade-mean-girl-up-and-down-you-don't-belong-here look since I started showering before shopping. And the clothes do look good not only on mannequins, but on mid-life mamas as well.
It was halfway through the meeting that I noticed the thigh ooze squeezing out of not one, but two holes on the inner seam. If the tears connected – it'd be party over. My thighs would spill over the chair like oil in the gulf. Not pretty and the damage long lasting and immeasurable.
|LOFT pants with thigh ooze.|
What'd I do? I took the crap pants back the next day, I did. And a nice smelling LOFT lady at the counter asked for the three week old receipt, which I of course didn't have, but I did have the tags fished from the garbage and the little metal security tag sewn inside to irritate your chub rub.
With no receipt, nice lady offered me a whopping $9.99.
LOFT didn't have my size to exchange. There were none on-line. The manager was out of the store (but I swear she was cowering in the dressing room, waiting for me to leave). I asked if I could get them repaired and have LOFT pick up the tab? Nice smelling lady didn't know, but LOFT manager would return my call when she returned (from cowering in the dressing room).
It's been six days. No word. Nothing.
I left my home, cell, email contact information. I was a cool, calm, content customer returning a defective garment. I apologized for not holding onto a receipt for three weeks, for tags I pulled from the garbage, for being difficult and requesting, you know, the pants to hold up more than an hour after I put them on. They'd get back to me. She promised. But so far, nothing. Nada. Zero. Zilch.
I took the pants to the tailor to fix the seam, and I'll hold onto that receipt should LOFT care to do the right thing, but am not holding my breath. I'd like to boycott this crappy customer service experience, but I sometimes need to look like a grown up. I hate to shop and LOFT is easy, but the quality apparently sucks, as does the customer service. Sure wish my ass wasn't too big for H&M.
Anybody out there got a LOFT story? A customer service success? A nightmare? Do share.