|Ann Taylor LOFT refunds cost of repairing thigh escape.|
I went to LOFT late in search of a refund for the ripped pants that lead to a minor wardrobe malfunction at work.
It was late and I was tired. After high school parent/teacher conferences, before basketball, before eating anything, after tweeting about it incessantly and rehearsing a bit in the car, I was ready for battle. Face to face this time, rather than blog to blog, or tweet to tweet. But I really don't like confrontation. Nobody does.
I entered the store with said pants, tailor's receipt, and armed with iphone ready to tweet my discontent to my less than impressive group of 60some followers, so they tell two friends, and their friends tell two friends, and so on, and so on, and so on. (Faberge was WAY before their time with social media and Heather Locklear!)
No shoppers in the store. No manager either, which was probably a good thing, because two lovely sales women about my age, sympathetic to the entire oozy thigh episode, apologetic for the manager not returning my calls, recognizing me from a soccer field or pool deck somewhere, trotted right over to the register to reimburse me for the tailoring. Five smackers, no problem. And an apology. That, my friends, was HUGE.
|Customer Service Redeemed!|
They done good, the folks at Ann Taylor LOFT.
Save your coupons and go buy something to wear to work. But check for crappy quality before paying. And save your receipts too, and remember where you put them.