|Not all customer service is bad.|
We just don't talk about the good stuff. Until now.
For those interested in the Ann Taylor LOFT saga, I anxiously await the tailor's bill for fixing what shouldn't have broken, to deliver said bill to store for payment. I'll keep you posted.
But in the meantime, the following folks know what's up. They are experts in human interaction, and deserve kudos, applause and your hard earned dollars.
1. Enterprise in Clarion PA knows what's up. Not so for neighboring offices, but those dudes in Clarion are awesome and can talk anybody off a cliff. They did me. When we took #1 to college, driving across central PA through inhumane Route 80, quite possibly the longest, most barren, god-forsaken desolate stretch of pavement E-V-A, our 2-year-old Saturn's transmission blew. Gone. Car rentals, Saturn, tow truck operators, state troopers, AAA, roadside assistance "would get back to us." In tears and this close to a divorce, a sweet young thing at Enterprise in Clarion, PA emerged from the chaos. Actually answered the frickin' phone and talked to us. And helped. Above and beyond helped. Stranded and scared we heard 'Oh no, we're sorry. But no, no, we can't do that,' then this young 'un said, 'Yes we can. We'll try.' Then did.
|Just answer the phone. We'll thank you with loyalty.|
|Customer service heals broken hearts.|
4. Our local pharmacy, Drug Center, delivers door to door upon request, stays open late when needed, is completely confidential in a small town (no easy feat), and sells ink from their own printers. A lady came in looking for ink for her printer, and when Pharmacist Don told her he didn't sell ink, he then asked what kind. Happened to be what he used, and he gave her an extra cartridge from his office printer. Just like that.
|Customer for life.|
There's a million places like these in towns everywhere, and many more in my little corner of the world. Businesses that value customers because they value human beings. Us customers just want to be heard. And know that our concerns matter. So for all our complaining about crappy service, I make a point of saying thank you personally to everyone who does it right. Perhaps not as publicly as I should, but I'll try and hope you do too.